Previous incidents
GTMailPlus - Session Processing
Resolved Apr 28, 2026 at 6:17am UTC
Dear Valued Customer,
We are pleased to confirm that session processing has now returned to normal and vessel connectivity has stabilised.
Mail flow is being processed as expected, and we are no longer observing delays in connection or delivery.
GT Maritime engineering team will continue to monitor the platform closely to ensure ongoing stability.
We recognise the impact of these recent issues and appreciate your continued patience while we work to restore stable service.
2 previous updates
UNPLANNED - DEGRADED SERVICE - GX
Resolved Apr 18, 2026 at 11:14am UTC
Dear Valued Customer,
Please be informed that Viasat + Inmarsat is please to announce that the unplanned loss of network service IN AER for GX has been resolved.
We apologize for any inconvenience you may experience with your communications during this service interruption.
If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1").
Degraded Service – Telemetry & Data Analysis
Resolved Apr 15, 2026 at 8:52am UTC
Dear Valued Customer,
Please be informed that our engineers have identified and resolved the issue. Both Telemetry and Data Analysis services are now fully operational.
We apologize for any inconvenience you may experience with your communications during this service interruption.
If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1").
1 previous update
Unplanned Maintenance - Sentinel One
Resolved Apr 9, 2026 at 7:17am UTC
Dear Valued Customer,
Please note that we have resolved the issue affecting Sentinel One and is not back in operation.
We apologize for any inconvenience you may experience with your communications during this service interruption.
If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1").
2 previous updates
Unplanned Outage - C-Email, Inmarsat-C (Impacted LES under REGION)
Resolved Apr 7, 2026 at 7:36am UTC
Dear Valued Customer,
Please be advised that the service interruption of the below services has been resolved.
Category: UNPLANNED
Service(s): C-Email
Ocean Region: LES 02 POR (4F2) 143.5E;
Impact: Detailed in the message;
Cause: Under Investigation
Start Time(UTC): 07-Apr-2026 04:59
End Time(UTC): 07-Apr-2026 07:07
We apologize for any inconvenience you may experience with your communications during this service interruption.
If you have any questions, please do not hesitate to contact...
1 previous update
GTMailPlus - Vessel Connections to GT Servers
Resolved Apr 3, 2026 at 5:53am UTC
Dear Valued Customer,
The earlier issue affecting GTMailPlus has now been resolved. Vessels have been connecting normally for the past hour, and all backlogged connections have been successfully cleared.
The issue was related to connection handling on the server side, which has now been stabilised. Services are operating normally, and connection delays are no longer being experienced.
1 previous update