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Last updated on Mar 29, 2026 at 08:28pm UTC

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Previous incidents

Mar 26, 2026

UNPLANNED - DEGRADED SERVICE - BGAN, BGAN, FleetBroadband

Resolved Mar 26, 2026 at 01:02pm UTC

Dear Valued Customer,

Please be advised that the service interruption of the above services has been resolved.

We apologize for any inconvenience you may experienced with your communications during this service interruption.
If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1").

Planned maintenance - BGP peering Configuration

Maintenance

Resolved Mar 26, 2026 at 02:00pm UTC

Dear Valued Customer,

We would like to advise you of the forthcoming planned maintenance as part of Inmarsat'scontinuous improvement efforts.
The details and timeline of the activity are reported below.

Activity: Shut BGP cross peering between FCUTRTR01/02 and AMBBPE01/02 and bring up peering to FUCTNPEPR01/02
Reference: CHG0088556
Services affected: BGAN-FB-SB,SBS 1.0, SBS 2.0/IRIS, GSPS, IoT Nano, Classic Aero, Lease, GX
Impacted coverage: EMEA: BGAN, GSPS, IoT Nano, Classic Aero / IOW -...

Mar 25, 2026

Planned maintenance – ISOL POP NY – EoL router replacement

Maintenance

Resolved Mar 25, 2026 at 12:00pm UTC

Dear Valued Customer,

We would like to advise you of the forthcoming planned maintenance as part of Inmarsat's continuous improvement efforts.
The details and timeline of the activity are reported below.

Activity: ISOL POP NY - EoL MX104 Services Routers Replacement
Reference: CHG0088781
Services affected: New York Homed only - BGAN Business Access, GX, FX Retail
Impacted coverage: All regions
Single or multiple outage(s) and duration(s): Single outage of up to 30 seconds.
Service impact: ...

Mar 24, 2026

Planned maintenance - Site switchover BGAN APAC

Maintenance

Resolved Mar 24, 2026 at 06:00pm UTC

Dear Valued Customer,

We would like to advise you of the forthcoming planned site switchover in the BGAN APAC region as part of Inmarsat's continuous improvement efforts.
This activity will result in a brief drop in service for all terminals in this region. The details and timeline of the activity are reported below.

Activity: Site switchover APAC
Reference: CHG0088837
Services affected: BGAN/FB/SB/SB-S 1.0/SB-S 2.0
Impacted coverage: APAC
Single or multiple outage(s) and duration(s): Sin...

Mar 23, 2026

Planned Maintenace - BGAN, BGAN, FleetBroadband

Maintenance

Resolved Mar 23, 2026 at 09:00pm UTC

Dear Valued Customer,

We would like to advise you of the forthcoming planned site switchover in the BGAN EMEA region as part of Inmarsat's continuous improvement efforts.
This activity will result in a brief drop in service for all terminals in this region. The details and timeline of the activity are reported below.

Activity: Site switchover EMEA
Reference: CHG0088697
Services affected: BGAN, BGAN M2M, FB, SB, SB-S 1.0, SB-S 2.0/IRIS
Impacted coverage: EMEA
Start time: 23/03/2026 21:00
...

Planned maintenance - Transport Network Firmware Upgrade

Maintenance

Resolved Mar 23, 2026 at 06:00pm UTC

Dear Valued Customer,

We would like to advise you of the forthcoming planned maintenance as part of Inmarsat's continuous improvement efforts.
The details and timeline of the activity are reported below.

Activity: Transport Network Firmware Upgrade
Reference: CHG0088623
Services affected: GX, GX5, NexusWave
Impacted coverage: IOE/IOR/POR
Single or multiple outage(s) and duration(s): Multiple, 3 outages of up to 1 minute each.
Service impact: Traffic impact of up to 1 minute at each routing ...

Planned Maintenance - Migration of Data Access Layer to Cloud

Maintenance

Resolved Mar 23, 2026 at 09:00am UTC

Dear Valued Customer,

We would like to advise you of the forthcoming planned maintenance as part of Inmarsat's continuous improvement efforts.
The details and timeline of the activity are reported below.

Activity: Migration of Data Access Layer to Cloud
Reference: CHG0088568
Services affected: Availability of GX Data through the API's and Self Service Portal (SSP)
Impacted coverage: GX assurance data for all regions.
Single or multiple outage(s) and duration(s): A single outage for GX ass...