Maintenance ended

Dear Valued Customer,

We would like to advise you of Viasat's intention to carry out routine, vendor-led platform maintenance that will impact the Viasat Provisioning & Billing Platform on the date and time detailed below.

AFFECTED SERVICES

SingleView Postpay
· All products provisioned via ESAS, SafetyLink, CMD, Iridium, SFDC Credit Note Tool and Globalreach Fleet Hotspot Voucher Portal.

SingleView Prepay
· I-4 Prepay Portal
· BGAN Dashboard
· API services including
· Prepay provisioning via SSP, API, BSS, and DPI

SDP (Service Delivery Platform)
· Self Service Portal, Service Delivery Platform APIs and Salesforce; Assurance Data

SERVICE IMPACT DETAILS

SingleView Postpay
· Get Quote and Submit order from Fleet Hotspot Voucher Portal (Global Reach) will be unavailable
· SafetyLink CEmail orders will be unavailable
· Requests initiated via CMD (Customer Master Data) will experience delays impacting updates, approvals, and new account creations (AR, BP, CLE, OBF). All orders will be queued and processed once the Billing system is restored.
· SFDC Credit Note adjustment will be unavailable during the outage
· Rated CDR distribution will be delayed

SingleView Prepay
· Provisioning of Prepay SIMs (activation, deactivation, suspension) will be queued and processed after the outage.
· While Prepay users will remain connected and able to pass traffic, API services will be unavailable that includes:
o Voucher redemption
o Balance checks
o Voucher orders
o Customer information display

SDP (Service Delivery Platform)
• Provisioning via BGAN Dashboard will be affected
• During the activity window, all orders submitted via SSP and API channels will be queued for the duration of the activity. Once the activity is completed, the queued orders will be processed automatically.
• Please note that acquisition orders are an exception to this behaviour. Any acquisition order submitted during the activity window will fail at submission and an error will be returned. All non acquisition orders submitted during this period will be safely queued and processed once normal operations resume.

We apologize for any inconvenience you may experience with your communications during this service interruption.
If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1").