Maintenance ended

Dear Valued Customer,

We would like to advise you of the below planned maintenance to the I-4 Prepay System.
During this time provisioning of Prepay SIM cards will be queued until the outage is over including activation, deactivation and suspension. No service orders will be lost during this time as they will be queued and processed once the maintenance is complete.

Please note that this maintenance will affect system provisioning activities only and Prepay users will still be able to connect their terminals to the network and pass traffic. However, the following Prepay services will not be available during this time:
I-4 Prepay Portal and API services will be down, that includes:
o Voucher redemptions
o Balance checks
o Voucher orders
o Customer information display
· IVR services will be down
· USSD and balance check services will be down
• Prepay provisioning via SSP and API will be processed with a delay

Reason for notice: System Maintenance
Services affected: Prepay Service
Impact: Prepay provisioning unavailable via GUI ,IVR (also balance check, voucher recharge, change language), I-4 Prepay Portal (services mentioned above) and USSD. During the maintenance window, users will remain able to submit prepay orders through SSP and API. However, submitted prepay orders will be queued temporarily until the activity is completed. As a result, provisioning delays are expected throughout the maintenance period. Upon completion of the activity, all queued orders will be processed and provisioning will resume as normal.

We apologize for any inconvenience you may experience with your communications during this service interruption.
If you have any questions, please do not hesitate to contact one net Support (support@onenet.group, +357 25 828 999 "Option 1").