Incidents reported on status page for One Net https://status.onenet.group/ https://d1lppblt9t2x15.cloudfront.net/logos/d36eb0f83b6548e6b8b24129f6362e21.png https://status.onenet.group/ en https://status.onenet.group/incident/890002 Thu, 28 May 2026 11:00:39 -0000 https://status.onenet.group/incident/890002#16d15314072f8626bf2748481980ad63a92105e1649a0b39feb44367a7574073 Dear Valued Customer, As part of Viasat's continuous improvement efforts, we would like to advise you that the following planned maintenance is scheduled. The details and timeline of the activity are reported below. Activity: Migrate MT connectivity from LAUDNMVPF12 to LAUDNMVPF12-new Reference: CHG0090341 Service Offering Affected: - FleetBroadband AMER Planned impact duration: 30 minute(s) Customer experience: Intermittent Connectivity We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/889989 Thu, 21 May 2026 08:00:56 -0000 https://status.onenet.group/incident/889989#0b8aec2a0f3349f91eeed5cd08ed4b5e09557866a0bd1de8aa017db1dcee8c04 Dear Valued Customer, As part of Viasat's continuous improvement efforts, we would like to advise you that the following planned maintenance is scheduled. The details and timeline of the activity are reported below. Activity: Upgrade Junos Software on Staten Island Equipment. Services will Switch during upgrade. Reference: CHG0090376 Service Offering Affected: - FleetBroadband AMER - FleetBroadband APAC Planned impact duration: 3 minute(s) Customer experience: Intermittent Connectivity We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/889987 Thu, 21 May 2026 08:00:55 -0000 https://status.onenet.group/incident/889987#3720a2de64800c84278a1bcf0ddb3801598a3e788e636be6e10957ed8f19bc79 Dear Valued Customer, As part of Viasat's continuous improvement efforts, we would like to advise you that the following planned maintenance is scheduled. The details and timeline of the activity are reported below. Activity: Upgrade Junos Software on Staten Island Equipment. Services will Switch during upgrade. Reference: CHG0090376 Service Offering Affected: - GX AOW - GX AOR Planned start: 2026/05/21 08:00 Planned end: 2026/05/21 15:00 Planned impact duration: 3 minute(s) Customer experience: Intermittent Connectivity We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/889985 Thu, 21 May 2026 08:00:20 -0000 https://status.onenet.group/incident/889985#e8cd648e1978e2d6a1a9fe13b5581ef23c3cb4373982688179c3cfeff18aca4c Dear Valued Customer, As part of Viasat's continuous improvement efforts, we would like to advise you that the following planned maintenance is scheduled. The details and timeline of the activity are reported below. Activity: Upgrade Junos Software on Staten Island Equipment. Services will Switch during upgrade. Reference: CHG0090376 Service Offering Affected: - Inmarsat C LES AORW - Inmarsat C LES AORE Planned impact duration: 3 minute(s) Customer experience: Intermittent Connectivity We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/889993 Wed, 20 May 2026 08:00:22 -0000 https://status.onenet.group/incident/889993#3a5fa306eaa4f762f0de8b3953b1498fda7b3a0e72408a7640996169a0424f66 Dear Valued Customer, As part of Viasat's continuous improvement efforts, we would like to advise you that the following planned maintenance is scheduled. The details and timeline of the activity are reported below. Activity: Upgrade Junos Software on Staten Island Equipment. Services will Switch during upgrade. Reference: CHG0090375 Service Offering Affected: - Inmarsat C LES AORE - Inmarsat C LES AORW Planned start: 2026/05/20 08:00 Planned end: 2026/05/20 15:00 Planned impact duration: 3 minute(s) Customer experience: Intermittent Connectivity We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/889999 Wed, 20 May 2026 08:00:11 -0000 https://status.onenet.group/incident/889999#fb97c38e1c1054b9280610954d86ff5a54dd99c0466e10e7e75e85b203a13ddb Dear Valued Customer, As part of Viasat's continuous improvement efforts, we would like to advise you that the following planned maintenance is scheduled. The details and timeline of the activity are reported below. Activity: Upgrade Junos Software on Staten Island Equipment. Services will Switch during upgrade. Reference: CHG0090375 Service Offering Affected: - GX AOW - GX AOR Planned impact duration: 3 minute(s) Customer experience: Intermittent Connectivity We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/889990 Wed, 20 May 2026 08:00:00 -0000 https://status.onenet.group/incident/889990#ebf5f7160b5bb72b2a277f9bf7daf8535fe8f124350e2e26a7d8b69722ca513e Dear Valued Customer, As part of Viasat's continuous improvement efforts, we would like to advise you that the following planned maintenance is scheduled. The details and timeline of the activity are reported below. Activity: Upgrade Junos Software on Staten Island Equipment. Services will Switch during upgrade. Reference: CHG0090375 Service Offering Affected: - BGAN APAC - BGAN AMER Planned start: 2026/05/20 08:00 Planned end: 2026/05/20 15:00 Planned impact duration: 3 minute(s) Customer experience: Intermittent Connectivity We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/890144 Mon, 18 May 2026 08:00:54 -0000 https://status.onenet.group/incident/890144#e3e384ac8f77bcfc830f21db61d3f1c04945a6327c345848a14c6c6b256cfaa6 Dear Valued Customer, As part of Viasat's continuous improvement efforts, we would like to advise you that the following planned maintenance is scheduled. The details and timeline of the activity are reported below. Activity: AMER Controlled site switch Reference: CHG0090497 Service Offering Affected: - BGAN AMER Planned impact duration: 1 minute(s) Customer experience: Intermittent Connectivity We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/878746 Sun, 17 May 2026 13:00:19 -0000 https://status.onenet.group/incident/878746#0157a6d6367cb5b271d51631a08611d062da6723ea3a792e0a52fb01ef4c7b65 Dear Valued Customer, As part of GTMaritime's commitment to the continuous improvement of their systems and services, gtmaritime will be performing essential maintenance on our core infrastructure on Sunday 17th May 2026. The maintenance will take place during a 2-hour window between 13:00 and 15:00, during which we anticipate a maximum of 60 minutes downtime. We will, of course, endeavor to keep any disruption to an absolute minimum. During the maintenance window: • All portal and dashboard services will be unavailable, including the GTMaritime dashboard. • Vessels will be unable to connect during this period. All messages and data transfers will be queued and automatically delivered once the maintenance has completed. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/890145 Thu, 14 May 2026 18:00:13 -0000 https://status.onenet.group/incident/890145#ebb7ca1529d3a144291d4c4ded268d2eca5490c5e30905cd7f09f239a570908a Dear Valued Customer, As part of Viasat's continuous improvement efforts, we would like to advise you that the following planned maintenance is scheduled. The details and timeline of the activity are reported below. Activity: APAC Controlled Site switch Reference: CHG0090487 Service Offering Affected: - BGAN AMER - BGAN APAC Planned impact duration: 1 minute(s) Customer experience: Intermittent Connectivity We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/890142 Thu, 14 May 2026 08:00:48 -0000 https://status.onenet.group/incident/890142#913f2e3019138ce09c7926400dfd4f85c414601d497ef7fca7e8124c170d6575 Dear Valued Customer, As part of Viasat's continuous improvement efforts, we would like to advise you that the following planned maintenance is scheduled. The details and timeline of the activity are reported below. Activity: AMER Controlled site switch Reference: CHG0090494 Service Offering Affected: - FleetBroadband AMER Planned impact duration: 1 minute(s) Customer experience: Intermittent Connectivity We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/890138 Mon, 11 May 2026 20:30:52 -0000 https://status.onenet.group/incident/890138#aedac860c555f25a7a7690befda205de243f20a50b7197e728c313f5284f74ad Dear Valued Customer, We would like to advise you of Viasat's intention to carry out routine, vendor-led platform maintenance that will impact the Viasat Provisioning & Billing Platform on the date and time detailed below. AFFECTED SERVICES SingleView Postpay · All products provisioned via ESAS, SafetyLink, CMD, Iridium, SFDC Credit Note Tool and Globalreach Fleet Hotspot Voucher Portal. SingleView Prepay · I-4 Prepay Portal · BGAN Dashboard · API services including · Prepay provisioning via SSP, API, BSS, and DPI SDP (Service Delivery Platform) · Self Service Portal, Service Delivery Platform APIs and Salesforce; Assurance Data SERVICE IMPACT DETAILS SingleView Postpay · Get Quote and Submit order from Fleet Hotspot Voucher Portal (Global Reach) will be unavailable · SafetyLink CEmail orders will be unavailable · Requests initiated via CMD (Customer Master Data) will experience delays impacting updates, approvals, and new account creations (AR, BP, CLE, OBF). All orders will be queued and processed once the Billing system is restored. · SFDC Credit Note adjustment will be unavailable during the outage · Rated CDR distribution will be delayed SingleView Prepay · Provisioning of Prepay SIMs (activation, deactivation, suspension) will be queued and processed after the outage. · While Prepay users will remain connected and able to pass traffic, API services will be unavailable that includes: o Voucher redemption o Balance checks o Voucher orders o Customer information display SDP (Service Delivery Platform) • Provisioning via BGAN Dashboard will be affected • During the activity window, all orders submitted via SSP and API channels will be queued for the duration of the activity. Once the activity is completed, the queued orders will be processed automatically. • Please note that acquisition orders are an exception to this behaviour. Any acquisition order submitted during the activity window will fail at submission and an error will be returned. All non acquisition orders submitted during this period will be safely queued and processed once normal operations resume. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/881596 Mon, 11 May 2026 18:00:04 -0000 https://status.onenet.group/incident/881596#3d209ae8239be4100bb2fa351c280bece10a9a1fcf7a2711364301bab22dc95b Dear Valued Customer, As part of Viasat's continuous improvement efforts, we would like to advise you that the following planned maintenance is scheduled. The details and timeline of the activity are reported below. Activity: Commissioning of new HAW2 PCS-2B 4F2 HSL modem requiring an interruption to new channel allocations during designated Maintenance Window. Reference: CHG0090066 Service Offering Affected: FleetBroadband APAC Planned impact duration: 50 minute(s) Customer experience: Intermittent Connectivity We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/890044 Mon, 11 May 2026 10:00:00 -0000 https://status.onenet.group/incident/890044#391d800500d5a9a86f85db595701daf216adf890f746e32cb095b5242e951078 Maintenance completed https://status.onenet.group/incident/890044 Mon, 11 May 2026 06:00:00 -0000 https://status.onenet.group/incident/890044#52f120bc57359b1362667617bff5500e6e2584892176fdad9b1aff71e7e06325 Dear Valued Customer, We would like to inform you of a planned maintenance window for the abela.io platform scheduled for Monday, 11 May 2026. During this window, our team will be releasing a platform infrastructure update. As a result, abela.io may be temporarily unavailable or experience intermittent disruptions. Planned Maintenance Details: - Date: Monday, 11 May 2026 - Impact: abela.io portal access may be temporarily unavailable Our team will be on standby throughout the maintenance window to monitor the release and address any issues as they arise. We will notify you once the update has been successfully completed. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/884211 Thu, 07 May 2026 11:00:00 -0000 https://status.onenet.group/incident/884211#bf0b53713b32b3f65347774fe35062cb1ab2f18885df9469cd9d59c14d49be42 Dear Valued Customer, As part of Viasat's continuous improvement efforts, we would like to advise you that the following planned maintenance is scheduled. The details and timeline of the activity are reported below. Activity: Pulse NMS NOC Maintenance - Provisioning/Assurance outage Reference: CHG0090241 Service Offering Affected: - GX IOW - GX AER - GX INR - GX IOR - GX NPR - GX TNR - GX IOE - GX NER - GX AOW - GX EMR - GX WER - GX POR - GX AOR Planned impact duration: 30 minute(s) Customer experience: Intermittent Connectivity We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/881742 Thu, 07 May 2026 01:00:19 -0000 https://status.onenet.group/incident/881742#2f114a7ec57f120d9c3d774e07962c88c9da8922ced8baddade61697bffd51ed Dear Valued Customer, As part of Viasat's continuous improvement efforts, we would like to advise you that the following planned maintenance is scheduled. The details and timeline of the activity are reported below. Activity: Commission Secondary Switch in Sydney whilst services are running on Primary. Services should remain on Primary, but may switch. Reference: CHG0090224 Service Offering Affected: - FleetBroadband IOE - FleetBroadband APAC Planned impact duration: 180 minute(s) Customer experience: null We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/878757 Tue, 05 May 2026 08:00:44 -0000 https://status.onenet.group/incident/878757#800e892fece137088bc020f9e374b6b6810c295e3310ba952e2ed7f9d59f0cf9 Dear Valued Customer, As part of Inmarsat's continuous improvement efforts, we would like to advise you that the following planned maintenance is scheduled. The details and timeline of the activity are reported below. Activity: RNS26: Laurentides Controlled site switch 1 Reference: CHG0090043 Service Offering Affected: - FleetBroadband AMER Planned impact duration: 1 minute(s) Customer experience: Intermittent Connectivity We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/878730 Thu, 30 Apr 2026 18:00:48 -0000 https://status.onenet.group/incident/878730#87e4d0e1313d599966095a3eb79e2d90d49e3eed00367f19ea72d83907cf518c Dear Valued Customer, As part of Inmarsat's continuous improvement efforts, we would like to advise you that the following planned maintenance is scheduled. The details and timeline of the activity are reported below. Activity: APAC Controlled Site switch Reference: CHG0090106 Service Offering Affected: - BGAN APAC - BGAN AMER Planned impact duration: 1 minute(s) Customer experience: Intermittent Connectivity We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/878750 Wed, 29 Apr 2026 13:00:27 -0000 https://status.onenet.group/incident/878750#f34f3cf5bc55f38b57ba88ec0fe22097b8399a734c29ea3e4a3fea28fad1f6ed Dear Valued Customer, We would like to advise you of the forthcoming planned maintenance to Service Delivery Platform activity. This is scheduled to take place on 29th April from 13:00 UTC with a duration of up to 4 hours. During this time, Inmarsat Self Service Portal, Service Delivery Platform APIs and Salesforce will be down for maintenance, further enhancements and network changes. For more information around the changes, please refer to the user guides. Potential impacts This activity will affect access to the Self-Service Portal, Service Delivery Platform APIs and Salesforce during this period. Services affected: Self Service Portal, Service Delivery Platform APIs and Salesforce; Assurance Data Impact: Intermittent loss of access to the Self-Service Portal, Service Delivery Platform APIs and Salesforce; potential error screens/error messaging if activities performed during this period. In case of problems: Contact GCO We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/878774 Wed, 29 Apr 2026 12:00:54 -0000 https://status.onenet.group/incident/878774#5532643e30be5f92e3d6cd6ac6cab56fcff7941279afea318d175189a6c11145 Dear Valued Customer, As part of our continuous improvement efforts, we would like to advise you that the following planned maintenance is scheduled. The details and timeline of the activity are reported below. Activity: GX5 Fucino S8 waveguide switch replacement Reference: CHG0089729 Service Offering Affected: - GX EMR Planned impact duration: 60 minute(s) Customer experience: No Connectivity We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/880771 Tue, 28 Apr 2026 06:17:00 -0000 https://status.onenet.group/incident/880771#1cc62c97c8fe9067d902ab442cb32911b4a61978d4bf5eaf1cf7b63a14f7d670 Dear Valued Customer, We are pleased to confirm that session processing has now returned to normal and vessel connectivity has stabilised. Mail flow is being processed as expected, and we are no longer observing delays in connection or delivery. GT Maritime engineering team will continue to monitor the platform closely to ensure ongoing stability. We recognise the impact of these recent issues and appreciate your continued patience while we work to restore stable service. https://status.onenet.group/incident/880771 Mon, 27 Apr 2026 14:41:00 -0000 https://status.onenet.group/incident/880771#088dfd232dfbe428ce599823317c280c31214364213eefe8c4842632adaa8853 Dear Valued Customer, We are seeing signs of improvement in session processing, with connectivity gradually stabilizing. Some delays may still be experienced, and we recommend continuing to allow up to 10 minutes between connection attempts while processing normalizes. Mail continues to queue safely and is being processed as expected. GTMaritime engineering team remains actively engaged and monitoring closely. https://status.onenet.group/incident/880771 Mon, 27 Apr 2026 11:01:00 -0000 https://status.onenet.group/incident/880771#9e47224c61acc4f5b7a708ac3104f35077da4de344e872cc868383d591094f51 Dear Valued Customer, GT Mail currently observing delays in session processing, which may impact vessel connectivity. As a result, we recommend allowing a longer interval between connection attempts. Please wait at least 15 minutes before retrying a connection to allow existing sessions to clear. Mail continues to queue safely and will be processed as normal once sessions are completed. GT Maritime engineering team is actively investigating and working to restore normal processing times as a priority. We will provide further updates as more information becomes available. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/878809 Mon, 27 Apr 2026 08:00:35 -0000 https://status.onenet.group/incident/878809#251d1a6959b411705ead0e7271fd767103191d86be17f4f2fd76f34ea48884e3 Dear Valued Customer, As part of Inmarsat's continuous improvement efforts, we would like to advise you that the following planned maintenance is scheduled. The details and timeline of the activity are reported below. Activity: BGAN Network Reconfiguration and Optimization AMER Reference: CHG0089933 Service Offering Affected: - FleetBroadband AMER Planned impact duration: 1 minute(s) Customer experience: Intermittent Connectivity We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/865438 Mon, 27 Apr 2026 00:00:32 -0000 https://status.onenet.group/incident/865438#e24adc1aa6153482d37b8661ba6ea92b3ed349f23ecaf74f9704bad914e65dac Dear Valued Customer, Please be informed that ConnectWise (Automate & ScreenConnect) will be decommissioned on April 27. After this date, the platform will no longer be accessible. Starting April 27 and onwards, please use NinjaOne for all remote connections and device management: https://onenetgroup.rmmservice.eu/ We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/878744 Sun, 26 Apr 2026 14:00:04 -0000 https://status.onenet.group/incident/878744#7698280c3c55f2f3233ee501a465179c443f4773eaf892bd976125ba5b043f20 Dear Valued Customer, GTMaritime will be carrying out maintenance on the GTMailPlus platform on Sunday 26th April at 14:00 UTC. This maintenance is expected to last a maximum of 1 hour. During this period, there will be a brief window where vessels will be unable to connect. Mail will continue to queue safely on both ship-to-shore and shore-to-ship paths and will be processed once service resumes. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/874512 Sat, 18 Apr 2026 11:14:00 -0000 https://status.onenet.group/incident/874512#eb393a54dff282d043376093129b2271a9da764006b2a596d4b9912e072bc199 Dear Valued Customer, Please be informed that Viasat + Inmarsat is please to announce that the unplanned loss of network service IN AER for GX has been resolved. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/846961 Fri, 17 Apr 2026 07:00:59 -0000 https://status.onenet.group/incident/846961#2be6bacb2d7c25302cd575371cd8704eb8376c9612464a391e4cdced283ec638 Dear Valued Customer, We would like to advise you of the forthcoming planned maintenance as part of Inmarsat's continuous improvement efforts. The details and timeline of the activity are reported below. Activity: Maintenance activity terrestrial circuits Paumalu Satellite Access Station Reference: CHG0088627 Services affected: BGAN, SB-S1.0, SB-S2.0, GSPS, Classic Aero. Impacted coverage: AMER (BGAN, SB-S1.0, SB-S2.0, Classic Aero) and APAC (BGAN, SB-S1.0, SB-S2.0, GSPS) Single or multiple outage(s) and duration(s): Single outage, up to 10 minutes. Service impact: All services can be impacted due to the terrestrial circuits maintenance activities to the Paumalu Satellite Access Station. Terminal affected: All terminals. Actions needed by user: No action required. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/872036 Wed, 15 Apr 2026 13:00:10 -0000 https://status.onenet.group/incident/872036#2977edcc244bdf057b5f2b851bfe156b1c73673dbab7a0bb913d07f103cd7635 Dear Valued Customer, We would like to advise you of the forthcoming planned maintenance to Service Delivery Platform activity. This is scheduled to take place on 15th April from 13:00 UTC with a duration of up to 4 hours. During this time, Inmarsat Self Service Portal, Service Delivery Platform APIs and Salesforce will be down for maintenance and further enhancements. For more information around the changes, please refer to the user guides Potential impacts: This activity will affect access to the Self-Service Portal, Service Delivery Platform APIs and Salesforce during this period. Services affected: Self Service Portal, Service Delivery Platform APIs and Salesforce; Assurance Data Impact: Intermittent loss of access to the Self-Service Portal, Service Delivery Platform APIs and Salesforce; potential error screens/error messaging if activities performed during this period. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1") https://status.onenet.group/incident/872080 Wed, 15 Apr 2026 08:52:00 -0000 https://status.onenet.group/incident/872080#9ad6d7e5af2930085324a50f42373650e68f93ded52f125dbcfd32444a322a7f Dear Valued Customer, Please be informed that our engineers have identified and resolved the issue. Both Telemetry and Data Analysis services are now fully operational. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/872080 Wed, 15 Apr 2026 07:31:00 -0000 https://status.onenet.group/incident/872080#67c3ec8174806d7426a839b5147d80833a18d98aa4484369313b68d22b50a2c5 Dear Valued Customer, We are currently experiencing an unplanned outage affecting the Telemetry and Data Analysis services on abela.io. Our Engineering team is actively working to resolve the issue as quickly as possible. We will provide updates as more information becomes available. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/863448 Mon, 13 Apr 2026 18:00:18 -0000 https://status.onenet.group/incident/863448#b36e07c2c900c9446fbeb9c269d9558568b0605f6124d24d7888689f3d8bba7c Dear Valued Customer, We would like to advise you of the forthcoming planned maintenance as part of Inmarsat's continuous improvement efforts. The details and timeline of the activity are reported below. Activity: CDC and NMS Switchover Reference: CHG0089345 Services affected: Global Xpress Impacted coverage: IOR, POR, IOE Single or multiple outage(s) and duration(s): Single, up to 10mins Service impact: Terminals will drop and are expected to re-acquire in less than 10 minutes. Although the expected bounce is single, a limited number of terminals could restart more than once. In some circumstances terminals that fail to rejoin this region may switch to another. Terminal affected: GX terminals Actions needed by user: Restart the terminal if it doesn't acquire after 15 minutes. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/864105 Mon, 13 Apr 2026 09:00:48 -0000 https://status.onenet.group/incident/864105#f01c9a34b5c3171ef8c74b7dc48922e7cc01e8314df5494a126326d35096e717 Dear Valued Customer, As part of Inmarsat's continuous improvement efforts, Inmarsat would like to advise you that the following planned maintenance is scheduled. The details and timeline of the activity are reported below. Activity: BGAN Network Reconfiguration and Optimization APAC Reference: CHG0089458 Service Offering Affected: - BGAN APAC - FleetBroadband APAC - SwiftBroadband APAC Planned impact duration: 60 minute(s) Customer experience: Slow Speeds We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/863451 Thu, 09 Apr 2026 21:00:07 -0000 https://status.onenet.group/incident/863451#b6e260c4a7554ab0cdde6200d730251a52bcf092afeb6adc11458beacb7aeff0 Dear Valued Customer, We would like to advise you of the forthcoming planned maintenance as part of Inmarsat's continuous improvement efforts. The details and timeline of the activity are reported below. Activity: CDC and NMS Switchover Reference: CHG0089344 Services affected: Global Xpress Impacted coverage: NER, AER, IOW, EMR Single or multiple outage(s) and duration(s): Single, up to 10mins Service impact: Terminals will drop and are expected to re-acquire in less than 10 minutes. Although the expected bounce is single, a limited number of terminals could restart more than once. In some circumstances terminals that fail to rejoin this region may switch to another. Terminal affected: GX terminals Actions needed by user: Restart the terminal if it doesn't acquire after 15 minutes. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/867748 Thu, 09 Apr 2026 07:17:00 -0000 https://status.onenet.group/incident/867748#5f5a25d11aecf798f9ad555cad07c372148edbc450686517cf7fd68f2197927c Dear Valued Customer, Please note that we have resolved the issue affecting Sentinel One and is not back in operation. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/867748 Thu, 09 Apr 2026 07:16:00 -0000 https://status.onenet.group/incident/867748#36e37f3940373c4dc96b4ae2e1eb13b7c04dd3ce16978fbb1141b19a401cfaf9 Dear Valued Customer, Please note that we have identified a bug in ......... We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/867748 Thu, 09 Apr 2026 07:09:00 -0000 https://status.onenet.group/incident/867748#d1d43d8254cfc7bbbbe763d90da17e59c79de4216fd843c61af95f3aa3197d61 Dear Valued Customer, Please note that we are currently facing an outage affecting Sentinel One dashboard and our Engineering team is currently investigating to resolve the issue. Please note that we will update the soonest possible. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/861611 Tue, 07 Apr 2026 08:00:00 -0000 https://status.onenet.group/incident/861611#68e175d44e615dc8fcfaeae95da94eb9e41cce8442eb024f50f11a7975f24318 Dear Valued Customer, We would like to advise you of the forthcoming planned maintenance as part of Inmarsat's continuous improvement efforts. The details and timeline of the activity are reported below. Activity: Transport Network Firmware Upgrade Reference: CHG0088942 Services affected: GX & BGAN MMP Customers with connectivity in AMS CDC/MMP Impacted coverage: All regions Single or multiple outage(s) and duration(s): Single outage of up to 3 minutes. Service impact: Customer traffic on AMS CDC/MMP may experience brief interruptions during switch upgrade. Terminal affected: GX, BGAN. Actions needed by user: If the terminal does not acquire successfully within 30 minutes after activity, please proceed to restart it. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/866086 Tue, 07 Apr 2026 07:36:00 -0000 https://status.onenet.group/incident/866086#cb4f5bd677d8dfd49983473f7f6fba7e304a9f0cbc682f649afd18a2ca1e09ab Dear Valued Customer, Please be advised that the service interruption of the below services has been resolved. Category: UNPLANNED Service(s): C-Email Ocean Region: LES 02 POR (4F2) 143.5E; Impact: Detailed in the message; Cause: Under Investigation Start Time(UTC): 07-Apr-2026 04:59 End Time(UTC): 07-Apr-2026 07:07 We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1") https://status.onenet.group/incident/866086 Tue, 07 Apr 2026 07:04:00 -0000 https://status.onenet.group/incident/866086#d3046034a84e2776a8cd932783ad7c0b9540003d773a3d9a9fb0ba357fde0722 Dear Valued Customer, Please be advised that Inmarsat is experiencing an unplanned degradation of the below services. Category: UNPLANNED Service(s): C-Email, Inmarsat-C (Impacted LES under REGION) Ocean Region: LES 02 POR (4F2) 143.5E; Impact: Detailed in the message; Cause: Under Investigation Start Time(UTC): 07-Apr-2026 04:59 Estimated End Time(UTC): To be advised Inmarsat Engineers are currently investigating this issue and we will send you an update as soon as we have more information. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/863446 Fri, 03 Apr 2026 05:53:00 -0000 https://status.onenet.group/incident/863446#67be90a73ea73f75300fca1f8de1ff09bca4a59145de9fc9254d5b40d93f7030 Dear Valued Customer, The earlier issue affecting GTMailPlus has now been resolved. Vessels have been connecting normally for the past hour, and all backlogged connections have been successfully cleared. The issue was related to connection handling on the server side, which has now been stabilised. Services are operating normally, and connection delays are no longer being experienced. https://status.onenet.group/incident/859013 Thu, 02 Apr 2026 18:00:28 -0000 https://status.onenet.group/incident/859013#c96ca034c67f10a9487bbaa45cce60e446db23dc0877803ccd1ee21433949e05 Dear Valued Customer, We would like to advise you of the forthcoming planned maintenance as part of Inmarsat's continuous improvement efforts. The details and timeline of the activity are reported below. Activity: 6F1 Global Signalling Carrier Modification Reference: CHG0089151 Services affected: BGAN, BGAN M2M, FB, SB, SB-S 1.0, SB-S 2.0, IRIS, Classic Aero Impacted coverage: IOE Single or multiple outage(s) and duration(s): Single, up to 10 minutes. Service impact: New users will be unable to join IOE ocean region for a short period. Terminal affected: All terminals Actions needed by user: Restart the terminal if it doesn't acquire after 15 minutes. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/863446 Thu, 02 Apr 2026 13:36:00 -0000 https://status.onenet.group/incident/863446#a559fb8fe6c42e29fbe5210d986ff100d78398bf5d2541f6a1b8ce30f1096953 Dear Valued Customer, GT Maritime is currently investigating an issue affecting GTMailPlus that may cause intermittent connection difficulties for vessels. GT Maritime servers are accepting connections; however, vessels may require a short pause before reconnecting while the previous session clears on the server side. Our engineering team is actively investigating and working to resolve this issue as quickly as possible. We will provide further updates as more information becomes available. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/859014 Wed, 01 Apr 2026 14:00:32 -0000 https://status.onenet.group/incident/859014#e06ff95041670e75941dfc1defef537ab6fc94a7a17fef7194901e650e02e040 Dear Valued Customer, We would like to advise you of the forthcoming planned maintenance to Service Delivery Platform activity. This is scheduled to take place on 1st April from 14:00 UTC with a duration of up to 3 hours. During this time, Inmarsat Self Service Portal, Service Delivery Platform APIs and Salesforce will be down for maintenance and further enhancements. For more information around the changes, please refer to the user guides. Potential impacts This activity will affect access to the Self-Service Portal, Service Delivery Platform APIs and IBIS Provisioning during this period. Services affected: Self Service Portal, Service Delivery Platform APIs and Salesforce; Assurance Data Impact: Intermittent loss of access to the Self-Service Portal, Service Delivery Platform APIs and Salesforce; potential error screens/error messaging if activities performed during this period. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/851178 Wed, 01 Apr 2026 07:00:22 -0000 https://status.onenet.group/incident/851178#da6259cfc9686d8b1d1b7c4e50084c5d7648656c97a7c9d2d978ac0b70820810 Dear Valued Customer, We would like to advise you of the forthcoming planned maintenance as part of Inmarsat's continuous improvement efforts. The details and timeline of the activity are reported below. Activity: Maintenance activity terrestrial circuits Paumalu Satellite Access Station Reference: CHG0088799 Services affected: BGAN, SB-S1.0, SB-S2.0, GSPS, Classic Aero, GSPS Impacted coverage: AMER (BGAN, SB-S1.0, SB-S2.0, Classic Aero) and APAC (BGAN, SB-S1.0, SB-S2.0, GSPS) Single or multiple outage(s) and duration(s): Single outage of up to 10 minutes. Service impact: All services can be impacted due to the terrestrial circuits? maintenance activities to the Paumalu Satellite Access Station. Terminal affected: All terminals . Actions needed by user: No action required. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/848321 Tue, 31 Mar 2026 10:00:06 -0000 https://status.onenet.group/incident/848321#ebe5ca140b64942928d3c6246e510f44ae8f493168f28a7aba0b3caa93f50fff Dear Valued Customer, We would like to advise you of the forthcoming planned maintenance as part of Inmarsat' continuous improvement efforts. The details and timeline of the activity are reported below. Activity: Maintenance activity terrestrial circuits Paumalu Satellite Access Station Reference: CHG0088765 Services affected: BGAN, SB-S1.0, SB-S2.0, GSPS, Classic Aero Impacted coverage: AMER (BGAN, SB-S1.0, SB-S2.0, Classic Aero) and APAC (BGAN, SB-S1.0, SB-S2.0, GSPS) Start time: 31-03-2026 10:00 End time: 31-03-2026 16:00 Single or multiple outage(s) and duration(s): Single outage up to 10 minutes. Service impact: All services can be impacted due to the terrestrial circuit’s maintenance activities to the Paumalu Satellite Access Station. Terminal affected: All terminals. Actions needed by user: No action required. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/853641 Thu, 26 Mar 2026 14:00:00 -0000 https://status.onenet.group/incident/853641#3417291b494620c04049053c45e0302e6f298302f8eb702364e5ed11c187e782 Dear Valued Customer, We would like to advise you of the forthcoming planned maintenance as part of Inmarsat'scontinuous improvement efforts. The details and timeline of the activity are reported below. Activity: Shut BGP cross peering between FCUTRTR01/02 and AMBBPE01/02 and bring up peering to FUCTNPEPR01/02 Reference: CHG0088556 Services affected: BGAN-FB-SB,SBS 1.0, SBS 2.0/IRIS, GSPS, IoT Nano, Classic Aero, Lease, GX Impacted coverage: EMEA: BGAN, GSPS, IoT Nano, Classic Aero / IOW -IOR: GX Single or multiple outage(s) and duration(s): Single outages up to 3 minutes. Service impact: Customer traffic may experience brief interruptions during BGP convergence. Terminal affected: BGAN, GSPS, IoT Nano, CA, GX. Actions needed by user: If the terminal does not acquire successfully within 15 minutes after activity, please proceed to restart it. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/858203 Thu, 26 Mar 2026 13:02:00 -0000 https://status.onenet.group/incident/858203#4e1a5bf433b941ab9089971a4808c9649a4ed74a9b7466c6336defa25bbf9eaf Dear Valued Customer, Please be advised that the service interruption of the above services has been resolved. We apologize for any inconvenience you may experienced with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/853638 Wed, 25 Mar 2026 12:00:49 -0000 https://status.onenet.group/incident/853638#6a389581a57642297042926f84ab753e5d0c631ff6da697e7906a496b1207038 Dear Valued Customer, We would like to advise you of the forthcoming planned maintenance as part of Inmarsat's continuous improvement efforts. The details and timeline of the activity are reported below. Activity: ISOL POP NY - EoL MX104 Services Routers Replacement Reference: CHG0088781 Services affected: New York Homed only - BGAN Business Access, GX, FX Retail Impacted coverage: All regions Single or multiple outage(s) and duration(s): Single outage of up to 30 seconds. Service impact: No throughput during impact. Terminal affected: FBB and FX Retail. Actions needed by user: No action needed. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/853645 Tue, 24 Mar 2026 18:00:24 -0000 https://status.onenet.group/incident/853645#c6c52e8fc63c2841d18174aceb9ab4108aa2fb2d8ac36c7ce994acd1f409d6ab Dear Valued Customer, We would like to advise you of the forthcoming planned site switchover in the BGAN APAC region as part of Inmarsat's continuous improvement efforts. This activity will result in a brief drop in service for all terminals in this region. The details and timeline of the activity are reported below. Activity: Site switchover APAC Reference: CHG0088837 Services affected: BGAN/FB/SB/SB-S 1.0/SB-S 2.0 Impacted coverage: APAC Single or multiple outage(s) and duration(s): Single, up to 1 minute. Service impact: The Enhanced Site Switch (ESS) will keep the service interruption for each user terminal to below 1 minute within the maintenance window. Although the expected interruption per terminal is single, a limited number of terminals could require a longer period of time to re-acquire the network. In some circumstances terminals that fail to rejoin this region may switch to another if available. Terminal affected: All terminals Actions needed by user: Restart the terminal if it doesn't acquire after 15 minutes. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/851184 Mon, 23 Mar 2026 21:00:40 -0000 https://status.onenet.group/incident/851184#f6f7f7483eb6ad318a1c0c482d5accf0a3c6c136f139cb035b71680013dbc013 Dear Valued Customer, We would like to advise you of the forthcoming planned site switchover in the BGAN EMEA region as part of Inmarsat's continuous improvement efforts. This activity will result in a brief drop in service for all terminals in this region. The details and timeline of the activity are reported below. Activity: Site switchover EMEA Reference: CHG0088697 Services affected: BGAN, BGAN M2M, FB, SB, SB-S 1.0, SB-S 2.0/IRIS Impacted coverage: EMEA Start time: 23/03/2026 21:00 End time: 23/03/2026 23:59 Single or multiple outage(s) and duration(s): Single, up to 1 minute. Service impact: The Enhanced Site Switch (ESS) will keep the service interruption for each user terminal to below 1 minute within the maintenance window. Although the expected interruption per terminal is single, a limited number of terminals could require a longer period of time to re-acquire the network. In some circumstances terminals that fail to rejoin this region may switch to another if available. Terminal(s) affected: All terminals. Actions needed by user: Restart the terminal if it doesn't acquire after 15 minutes We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/851185 Mon, 23 Mar 2026 18:00:27 -0000 https://status.onenet.group/incident/851185#e94d16576d7c289b2870d9a1034758ed0f68c4631ada1507b524053689fd2f6a Dear Valued Customer, We would like to advise you of the forthcoming planned maintenance as part of Inmarsat's continuous improvement efforts. The details and timeline of the activity are reported below. Activity: Transport Network Firmware Upgrade Reference: CHG0088623 Services affected: GX, GX5, NexusWave Impacted coverage: IOE/IOR/POR Single or multiple outage(s) and duration(s): Multiple, 3 outages of up to 1 minute each. Service impact: Traffic impact of up to 1 minute at each routing engine switch. Terminal affected: All. Actions needed by user: Restart terminal if it doesn't connect after 15 minutes. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/851181 Mon, 23 Mar 2026 09:00:53 -0000 https://status.onenet.group/incident/851181#82fd5bc069fdd6714c13544504565156ac87e5e8bbe7931d4c0113425fb665a5 Dear Valued Customer, We would like to advise you of the forthcoming planned maintenance as part of Inmarsat's continuous improvement efforts. The details and timeline of the activity are reported below. Activity: Migration of Data Access Layer to Cloud Reference: CHG0088568 Services affected: Availability of GX Data through the API's and Self Service Portal (SSP) Impacted coverage: GX assurance data for all regions. Single or multiple outage(s) and duration(s): A single outage for GX assurance data is expected for a period of 4 hours. Service impact: GX assurance data will be delayed by up to 4 hours. Terminal affected: Metric Data from all terminals will be delayed. Actions needed by user: No action required. Although users may wish to monitor the API collection during this period to ensure all data is eventually received. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/839835 Tue, 10 Mar 2026 08:00:34 -0000 https://status.onenet.group/incident/839835#9d54e527e9a480ffb4d6b50b3be62245d26852dc2456298a22e964295dc4f334 Dear Valued Customer, We would like to advise you of the forthcoming planned maintenance as part of Inmarsat's continuous improvement efforts. The details and timeline of the activity are reported below. Activity: AMER Narrow Beam 84, 114, 127 and 155 Reference: CHG0088483 Services affected: BGAN, BGAN M2M, FB, SB, SB-S 1.0, SB-S 2.0 Impacted coverage: AMER - Narrow Beams 84, 114, 127 and 155 (RAN) Single or multiple outage(s) and duration(s): Multiple, up to 1 minute. Service impact: During re-allocation of resources, each user terminal may experience service interruptions of up to 1 minute, where the radio access bearer is re-established. Terminal affected: All terminals. Actions needed by user: Restart the terminal if it doesn't acquire after 15 minutes. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/834931 Thu, 05 Mar 2026 08:00:22 -0000 https://status.onenet.group/incident/834931#6961fe8f61433011baf19f4166a16505349f1ff73a6609285c91a80032e69d74 Dear Valued Customer, We would like to advise you of the forthcoming planned maintenance as part of Inmarsat's continuous improvement efforts. The details and timeline of the activity are reported below. Activity: Site switchover AMER Reference: CHG0088350 Services affected: BGAN, BGAN M2M, FB, SB, SB-S 1.0, SB-S 2.0 Impacted coverage: AMER Single or multiple outage(s) and duration(s): Multiple, up to 1 minute Service impact: The Enhanced Site Switch (ESS) will keep the service interruption for each user terminal to below 1 minute within the maintenance window. Although the expected interruption per terminal is single, a limited number of terminals could require a longer period of time to re-acquire the network. In some circumstances terminals that fail to rejoin this region may switch to another if available. Terminal affected: All terminals. Actions needed by user: Restart the terminal if it doesn't acquire after 15 minutes. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/834929 Thu, 05 Mar 2026 08:00:01 -0000 https://status.onenet.group/incident/834929#657b35e184f5a7a45223e1c64b7323cbefaf4d062c5199386c79f3a91a89c33b Dear Valued Customer, We would like to advise you of the forthcoming planned maintenance as part of Inmarsat's continuous improvement efforts. The details and timeline of the activity are reported below. Activity: Site switchover AMER Reference: CHG0088350 Services affected: BGAN, BGAN M2M, FB, SB, SB-S 1.0, SB-S 2.0 Impacted coverage: AMER Single or multiple outage(s) and duration(s): Multiple, up to 1 minute Service impact: The Enhanced Site Switch (ESS) will keep the service interruption for each user terminal to below 1 minute within the maintenance window. Although the expected interruption per terminal is single, a limited number of terminals could require a longer period of time to re-acquire the network. In some circumstances terminals that fail to rejoin this region may switch to another if available. Terminal affected: All terminals. Actions needed by user: Restart the terminal if it doesn't acquire after 15 minutes. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/834925 Wed, 04 Mar 2026 21:00:00 -0000 https://status.onenet.group/incident/834925#1bf7bc3bd71795d74e9bdba70ca42c99cd8012710998d0d31349159373053dcb Dear Valued Customer, We would like to advise you of the forthcoming planned site switchover in the BGAN EMEA region as part of our continuous improvement efforts. This activity will result in a brief drop in service for all terminals in this region. The details and timeline of the activity are reported below. Activity: Site switchover EMEA Reference: CHG0088264 Services affected: BGAN, BGAN M2M, FB, SB, SB-S 1.0, SB-S 2.0/IRIS Impacted coverage: EMEA Single or multiple outage(s) and duration(s): Single, up to 1 minute. Service impact: The Enhanced Site Switch (ESS) will keep the service interruption for each user terminal to below 1 minute within the maintenance window. Although the expected interruption per terminal is single, a limited number of terminals could require a longer period of time to re-acquire the network. In some circumstances terminals that fail to rejoin this region may switch to another if available. Terminal(s) affected: All terminals. Actions needed by user: Restart the terminal if it doesn't acquire after 15 minutes. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/834910 Wed, 04 Mar 2026 14:00:07 -0000 https://status.onenet.group/incident/834910#1fd2fccfcd544f091b2a90fd3e953e997ec7bef40ccd646a6a6baeaa8bb81da1 Dear Valued Customer, We like to advise you of the forthcoming planned maintenance to Service Delivery Platform activity. This is scheduled to take place on 04th March from 14:00 UTC with a duration of up to 3 hours. During this time, Inmarsat Self Service Portal, Service Delivery Platform APIs and Salesforce will be down for maintenance and further enhancements. For more information around the changes, please refer to the user guides. Potential impacts: This activity will affect access to the Self-Service Portal, Service Delivery Platform APIs and Salesforce during this period. Services affected: Self Service Portal, Service Delivery Platform APIs and Salesforce; Assurance Data Impact: Loss of access to the Self-Service Portal, Service Delivery Platform APIs and Salesforce; potential error screens/error messaging if activities performed during this period. Date of maintenance: 04th March 2026 We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/834920 Tue, 03 Mar 2026 06:00:29 -0000 https://status.onenet.group/incident/834920#b0b4b5a883f76c86c1ea45cf0082450163d9f886ccf53777faf54a682013b0a6 Dear Valued Customer, We would like to advise you of the forthcoming planned maintenance as part of Inmarsat's continuous improvement efforts. The details and timeline of the activity are reported below. Activity: AMER Narrow Beam 85, 141, 156 Reference: CHG0088329 Services affected: BGAN, BGAN M2M, FB, SB, SB-S 1.0, SB-S 2.0 Impacted coverage: AMER - Narrow Beams 85, 141, 156 (RAN) Single or multiple outage(s) and duration(s): Multiple, up to 1 minute. Service impact: During re-allocation of resources, each user terminal may experience service interruption up to 1 minute, wherein the radio access bearer is re-established. Terminal affected: All terminals. Actions needed by user: Restart the terminal if it doesn't acquire after 15 minutes. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/812755 Tue, 27 Jan 2026 14:13:00 -0000 https://status.onenet.group/incident/812755#33467524bc418e06f96ba432a996c02bf6e1c474febb4c319829e2a1efafef83 Dear Valued Customer, We would like to advise you of the forthcoming planned maintenance as part of Inmarsat's continuous improvement efforts. The I4F2 spacecraft will enter solar eclipse season on 12th February 2026 and exit on 6th April 2026. During a solar eclipse event, which will happen once per day and have a duration of up to 75 minutes, the satellite is powered solely from its batteries. Viasat will conduct a test in preparation for the upcoming eclipse season. The details and timeline of the activity are reported below. Activity: 4F2 Eclipse Mitigation Test Plan Reference: CHG0087385 Services affected: BGAN, BGAN M2M, FB, SB, SB-S 1.0, SB-S 2.0 Impacted coverage: APAC Single or multiple outage(s) and duration(s): Multiple up to 10 minutes. Service impact: Service interruption for up to 10 minutes, while the gain and levels are adjusted. Terminal affected: BGAN, BGAN M2M, FB, SB, SB-S 1.0, SB-S 2.0. Actions needed by user: Restart the terminal if it doesn't acquire after 15 minutes We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1").