Incidents reported on status page for One Net https://status.onenet.group/ https://d1lppblt9t2x15.cloudfront.net/logos/d36eb0f83b6548e6b8b24129f6362e21.png https://status.onenet.group/ en https://status.onenet.group/incident/846961 Fri, 17 Apr 2026 07:00:59 -0000 https://status.onenet.group/incident/846961#2be6bacb2d7c25302cd575371cd8704eb8376c9612464a391e4cdced283ec638 Dear Valued Customer, We would like to advise you of the forthcoming planned maintenance as part of Inmarsat's continuous improvement efforts. The details and timeline of the activity are reported below. Activity: Maintenance activity terrestrial circuits Paumalu Satellite Access Station Reference: CHG0088627 Services affected: BGAN, SB-S1.0, SB-S2.0, GSPS, Classic Aero. Impacted coverage: AMER (BGAN, SB-S1.0, SB-S2.0, Classic Aero) and APAC (BGAN, SB-S1.0, SB-S2.0, GSPS) Single or multiple outage(s) and duration(s): Single outage, up to 10 minutes. Service impact: All services can be impacted due to the terrestrial circuits maintenance activities to the Paumalu Satellite Access Station. Terminal affected: All terminals. Actions needed by user: No action required. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/859013 Thu, 02 Apr 2026 18:00:28 -0000 https://status.onenet.group/incident/859013#c96ca034c67f10a9487bbaa45cce60e446db23dc0877803ccd1ee21433949e05 Dear Valued Customer, We would like to advise you of the forthcoming planned maintenance as part of Inmarsat's continuous improvement efforts. The details and timeline of the activity are reported below. Activity: 6F1 Global Signalling Carrier Modification Reference: CHG0089151 Services affected: BGAN, BGAN M2M, FB, SB, SB-S 1.0, SB-S 2.0, IRIS, Classic Aero Impacted coverage: IOE Single or multiple outage(s) and duration(s): Single, up to 10 minutes. Service impact: New users will be unable to join IOE ocean region for a short period. Terminal affected: All terminals Actions needed by user: Restart the terminal if it doesn't acquire after 15 minutes. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/859014 Wed, 01 Apr 2026 14:00:32 -0000 https://status.onenet.group/incident/859014#e06ff95041670e75941dfc1defef537ab6fc94a7a17fef7194901e650e02e040 Dear Valued Customer, We would like to advise you of the forthcoming planned maintenance to Service Delivery Platform activity. This is scheduled to take place on 1st April from 14:00 UTC with a duration of up to 3 hours. During this time, Inmarsat Self Service Portal, Service Delivery Platform APIs and Salesforce will be down for maintenance and further enhancements. For more information around the changes, please refer to the user guides. Potential impacts This activity will affect access to the Self-Service Portal, Service Delivery Platform APIs and IBIS Provisioning during this period. Services affected: Self Service Portal, Service Delivery Platform APIs and Salesforce; Assurance Data Impact: Intermittent loss of access to the Self-Service Portal, Service Delivery Platform APIs and Salesforce; potential error screens/error messaging if activities performed during this period. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/851178 Wed, 01 Apr 2026 07:00:22 -0000 https://status.onenet.group/incident/851178#da6259cfc9686d8b1d1b7c4e50084c5d7648656c97a7c9d2d978ac0b70820810 Dear Valued Customer, We would like to advise you of the forthcoming planned maintenance as part of Inmarsat's continuous improvement efforts. The details and timeline of the activity are reported below. Activity: Maintenance activity terrestrial circuits Paumalu Satellite Access Station Reference: CHG0088799 Services affected: BGAN, SB-S1.0, SB-S2.0, GSPS, Classic Aero, GSPS Impacted coverage: AMER (BGAN, SB-S1.0, SB-S2.0, Classic Aero) and APAC (BGAN, SB-S1.0, SB-S2.0, GSPS) Single or multiple outage(s) and duration(s): Single outage of up to 10 minutes. Service impact: All services can be impacted due to the terrestrial circuits? maintenance activities to the Paumalu Satellite Access Station. Terminal affected: All terminals . Actions needed by user: No action required. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/848321 Tue, 31 Mar 2026 10:00:06 -0000 https://status.onenet.group/incident/848321#ebe5ca140b64942928d3c6246e510f44ae8f493168f28a7aba0b3caa93f50fff Dear Valued Customer, We would like to advise you of the forthcoming planned maintenance as part of Inmarsat' continuous improvement efforts. The details and timeline of the activity are reported below. Activity: Maintenance activity terrestrial circuits Paumalu Satellite Access Station Reference: CHG0088765 Services affected: BGAN, SB-S1.0, SB-S2.0, GSPS, Classic Aero Impacted coverage: AMER (BGAN, SB-S1.0, SB-S2.0, Classic Aero) and APAC (BGAN, SB-S1.0, SB-S2.0, GSPS) Start time: 31-03-2026 10:00 End time: 31-03-2026 16:00 Single or multiple outage(s) and duration(s): Single outage up to 10 minutes. Service impact: All services can be impacted due to the terrestrial circuit’s maintenance activities to the Paumalu Satellite Access Station. Terminal affected: All terminals. Actions needed by user: No action required. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/853641 Thu, 26 Mar 2026 14:00:00 -0000 https://status.onenet.group/incident/853641#3417291b494620c04049053c45e0302e6f298302f8eb702364e5ed11c187e782 Dear Valued Customer, We would like to advise you of the forthcoming planned maintenance as part of Inmarsat'scontinuous improvement efforts. The details and timeline of the activity are reported below. Activity: Shut BGP cross peering between FCUTRTR01/02 and AMBBPE01/02 and bring up peering to FUCTNPEPR01/02 Reference: CHG0088556 Services affected: BGAN-FB-SB,SBS 1.0, SBS 2.0/IRIS, GSPS, IoT Nano, Classic Aero, Lease, GX Impacted coverage: EMEA: BGAN, GSPS, IoT Nano, Classic Aero / IOW -IOR: GX Single or multiple outage(s) and duration(s): Single outages up to 3 minutes. Service impact: Customer traffic may experience brief interruptions during BGP convergence. Terminal affected: BGAN, GSPS, IoT Nano, CA, GX. Actions needed by user: If the terminal does not acquire successfully within 15 minutes after activity, please proceed to restart it. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/858203 Thu, 26 Mar 2026 13:02:00 -0000 https://status.onenet.group/incident/858203#4e1a5bf433b941ab9089971a4808c9649a4ed74a9b7466c6336defa25bbf9eaf Dear Valued Customer, Please be advised that the service interruption of the above services has been resolved. We apologize for any inconvenience you may experienced with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/853638 Wed, 25 Mar 2026 12:00:49 -0000 https://status.onenet.group/incident/853638#6a389581a57642297042926f84ab753e5d0c631ff6da697e7906a496b1207038 Dear Valued Customer, We would like to advise you of the forthcoming planned maintenance as part of Inmarsat's continuous improvement efforts. The details and timeline of the activity are reported below. Activity: ISOL POP NY - EoL MX104 Services Routers Replacement Reference: CHG0088781 Services affected: New York Homed only - BGAN Business Access, GX, FX Retail Impacted coverage: All regions Single or multiple outage(s) and duration(s): Single outage of up to 30 seconds. Service impact: No throughput during impact. Terminal affected: FBB and FX Retail. Actions needed by user: No action needed. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/853645 Tue, 24 Mar 2026 18:00:24 -0000 https://status.onenet.group/incident/853645#c6c52e8fc63c2841d18174aceb9ab4108aa2fb2d8ac36c7ce994acd1f409d6ab Dear Valued Customer, We would like to advise you of the forthcoming planned site switchover in the BGAN APAC region as part of Inmarsat's continuous improvement efforts. This activity will result in a brief drop in service for all terminals in this region. The details and timeline of the activity are reported below. Activity: Site switchover APAC Reference: CHG0088837 Services affected: BGAN/FB/SB/SB-S 1.0/SB-S 2.0 Impacted coverage: APAC Single or multiple outage(s) and duration(s): Single, up to 1 minute. Service impact: The Enhanced Site Switch (ESS) will keep the service interruption for each user terminal to below 1 minute within the maintenance window. Although the expected interruption per terminal is single, a limited number of terminals could require a longer period of time to re-acquire the network. In some circumstances terminals that fail to rejoin this region may switch to another if available. Terminal affected: All terminals Actions needed by user: Restart the terminal if it doesn't acquire after 15 minutes. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/851184 Mon, 23 Mar 2026 21:00:40 -0000 https://status.onenet.group/incident/851184#f6f7f7483eb6ad318a1c0c482d5accf0a3c6c136f139cb035b71680013dbc013 Dear Valued Customer, We would like to advise you of the forthcoming planned site switchover in the BGAN EMEA region as part of Inmarsat's continuous improvement efforts. This activity will result in a brief drop in service for all terminals in this region. The details and timeline of the activity are reported below. Activity: Site switchover EMEA Reference: CHG0088697 Services affected: BGAN, BGAN M2M, FB, SB, SB-S 1.0, SB-S 2.0/IRIS Impacted coverage: EMEA Start time: 23/03/2026 21:00 End time: 23/03/2026 23:59 Single or multiple outage(s) and duration(s): Single, up to 1 minute. Service impact: The Enhanced Site Switch (ESS) will keep the service interruption for each user terminal to below 1 minute within the maintenance window. Although the expected interruption per terminal is single, a limited number of terminals could require a longer period of time to re-acquire the network. In some circumstances terminals that fail to rejoin this region may switch to another if available. Terminal(s) affected: All terminals. Actions needed by user: Restart the terminal if it doesn't acquire after 15 minutes We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/851181 Mon, 23 Mar 2026 18:00:53 -0000 https://status.onenet.group/incident/851181#1451e2535e30fa5046246903ba2ea052387f636e327ccae62daf7a33451ec032 Maintenance completed https://status.onenet.group/incident/851185 Mon, 23 Mar 2026 18:00:27 -0000 https://status.onenet.group/incident/851185#e94d16576d7c289b2870d9a1034758ed0f68c4631ada1507b524053689fd2f6a Dear Valued Customer, We would like to advise you of the forthcoming planned maintenance as part of Inmarsat's continuous improvement efforts. The details and timeline of the activity are reported below. Activity: Transport Network Firmware Upgrade Reference: CHG0088623 Services affected: GX, GX5, NexusWave Impacted coverage: IOE/IOR/POR Single or multiple outage(s) and duration(s): Multiple, 3 outages of up to 1 minute each. Service impact: Traffic impact of up to 1 minute at each routing engine switch. Terminal affected: All. Actions needed by user: Restart terminal if it doesn't connect after 15 minutes. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/851181 Mon, 23 Mar 2026 09:00:53 -0000 https://status.onenet.group/incident/851181#82fd5bc069fdd6714c13544504565156ac87e5e8bbe7931d4c0113425fb665a5 Dear Valued Customer, We would like to advise you of the forthcoming planned maintenance as part of Inmarsat's continuous improvement efforts. The details and timeline of the activity are reported below. Activity: Migration of Data Access Layer to Cloud Reference: CHG0088568 Services affected: Availability of GX Data through the API's and Self Service Portal (SSP) Impacted coverage: GX assurance data for all regions. Single or multiple outage(s) and duration(s): A single outage for GX assurance data is expected for a period of 4 hours. Service impact: GX assurance data will be delayed by up to 4 hours. Terminal affected: Metric Data from all terminals will be delayed. Actions needed by user: No action required. Although users may wish to monitor the API collection during this period to ensure all data is eventually received. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/839835 Tue, 10 Mar 2026 08:00:34 -0000 https://status.onenet.group/incident/839835#9d54e527e9a480ffb4d6b50b3be62245d26852dc2456298a22e964295dc4f334 Dear Valued Customer, We would like to advise you of the forthcoming planned maintenance as part of Inmarsat's continuous improvement efforts. The details and timeline of the activity are reported below. Activity: AMER Narrow Beam 84, 114, 127 and 155 Reference: CHG0088483 Services affected: BGAN, BGAN M2M, FB, SB, SB-S 1.0, SB-S 2.0 Impacted coverage: AMER - Narrow Beams 84, 114, 127 and 155 (RAN) Single or multiple outage(s) and duration(s): Multiple, up to 1 minute. Service impact: During re-allocation of resources, each user terminal may experience service interruptions of up to 1 minute, where the radio access bearer is re-established. Terminal affected: All terminals. Actions needed by user: Restart the terminal if it doesn't acquire after 15 minutes. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/834931 Thu, 05 Mar 2026 08:00:22 -0000 https://status.onenet.group/incident/834931#6961fe8f61433011baf19f4166a16505349f1ff73a6609285c91a80032e69d74 Dear Valued Customer, We would like to advise you of the forthcoming planned maintenance as part of Inmarsat's continuous improvement efforts. The details and timeline of the activity are reported below. Activity: Site switchover AMER Reference: CHG0088350 Services affected: BGAN, BGAN M2M, FB, SB, SB-S 1.0, SB-S 2.0 Impacted coverage: AMER Single or multiple outage(s) and duration(s): Multiple, up to 1 minute Service impact: The Enhanced Site Switch (ESS) will keep the service interruption for each user terminal to below 1 minute within the maintenance window. Although the expected interruption per terminal is single, a limited number of terminals could require a longer period of time to re-acquire the network. In some circumstances terminals that fail to rejoin this region may switch to another if available. Terminal affected: All terminals. Actions needed by user: Restart the terminal if it doesn't acquire after 15 minutes. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/834929 Thu, 05 Mar 2026 08:00:01 -0000 https://status.onenet.group/incident/834929#657b35e184f5a7a45223e1c64b7323cbefaf4d062c5199386c79f3a91a89c33b Dear Valued Customer, We would like to advise you of the forthcoming planned maintenance as part of Inmarsat's continuous improvement efforts. The details and timeline of the activity are reported below. Activity: Site switchover AMER Reference: CHG0088350 Services affected: BGAN, BGAN M2M, FB, SB, SB-S 1.0, SB-S 2.0 Impacted coverage: AMER Single or multiple outage(s) and duration(s): Multiple, up to 1 minute Service impact: The Enhanced Site Switch (ESS) will keep the service interruption for each user terminal to below 1 minute within the maintenance window. Although the expected interruption per terminal is single, a limited number of terminals could require a longer period of time to re-acquire the network. In some circumstances terminals that fail to rejoin this region may switch to another if available. Terminal affected: All terminals. Actions needed by user: Restart the terminal if it doesn't acquire after 15 minutes. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/834925 Wed, 04 Mar 2026 21:00:00 -0000 https://status.onenet.group/incident/834925#1bf7bc3bd71795d74e9bdba70ca42c99cd8012710998d0d31349159373053dcb Dear Valued Customer, We would like to advise you of the forthcoming planned site switchover in the BGAN EMEA region as part of our continuous improvement efforts. This activity will result in a brief drop in service for all terminals in this region. The details and timeline of the activity are reported below. Activity: Site switchover EMEA Reference: CHG0088264 Services affected: BGAN, BGAN M2M, FB, SB, SB-S 1.0, SB-S 2.0/IRIS Impacted coverage: EMEA Single or multiple outage(s) and duration(s): Single, up to 1 minute. Service impact: The Enhanced Site Switch (ESS) will keep the service interruption for each user terminal to below 1 minute within the maintenance window. Although the expected interruption per terminal is single, a limited number of terminals could require a longer period of time to re-acquire the network. In some circumstances terminals that fail to rejoin this region may switch to another if available. Terminal(s) affected: All terminals. Actions needed by user: Restart the terminal if it doesn't acquire after 15 minutes. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/834910 Wed, 04 Mar 2026 14:00:07 -0000 https://status.onenet.group/incident/834910#1fd2fccfcd544f091b2a90fd3e953e997ec7bef40ccd646a6a6baeaa8bb81da1 Dear Valued Customer, We like to advise you of the forthcoming planned maintenance to Service Delivery Platform activity. This is scheduled to take place on 04th March from 14:00 UTC with a duration of up to 3 hours. During this time, Inmarsat Self Service Portal, Service Delivery Platform APIs and Salesforce will be down for maintenance and further enhancements. For more information around the changes, please refer to the user guides. Potential impacts: This activity will affect access to the Self-Service Portal, Service Delivery Platform APIs and Salesforce during this period. Services affected: Self Service Portal, Service Delivery Platform APIs and Salesforce; Assurance Data Impact: Loss of access to the Self-Service Portal, Service Delivery Platform APIs and Salesforce; potential error screens/error messaging if activities performed during this period. Date of maintenance: 04th March 2026 We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/834920 Tue, 03 Mar 2026 06:00:29 -0000 https://status.onenet.group/incident/834920#b0b4b5a883f76c86c1ea45cf0082450163d9f886ccf53777faf54a682013b0a6 Dear Valued Customer, We would like to advise you of the forthcoming planned maintenance as part of Inmarsat's continuous improvement efforts. The details and timeline of the activity are reported below. Activity: AMER Narrow Beam 85, 141, 156 Reference: CHG0088329 Services affected: BGAN, BGAN M2M, FB, SB, SB-S 1.0, SB-S 2.0 Impacted coverage: AMER - Narrow Beams 85, 141, 156 (RAN) Single or multiple outage(s) and duration(s): Multiple, up to 1 minute. Service impact: During re-allocation of resources, each user terminal may experience service interruption up to 1 minute, wherein the radio access bearer is re-established. Terminal affected: All terminals. Actions needed by user: Restart the terminal if it doesn't acquire after 15 minutes. We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1"). https://status.onenet.group/incident/812755 Tue, 27 Jan 2026 14:13:00 -0000 https://status.onenet.group/incident/812755#33467524bc418e06f96ba432a996c02bf6e1c474febb4c319829e2a1efafef83 Dear Valued Customer, We would like to advise you of the forthcoming planned maintenance as part of Inmarsat's continuous improvement efforts. The I4F2 spacecraft will enter solar eclipse season on 12th February 2026 and exit on 6th April 2026. During a solar eclipse event, which will happen once per day and have a duration of up to 75 minutes, the satellite is powered solely from its batteries. Viasat will conduct a test in preparation for the upcoming eclipse season. The details and timeline of the activity are reported below. Activity: 4F2 Eclipse Mitigation Test Plan Reference: CHG0087385 Services affected: BGAN, BGAN M2M, FB, SB, SB-S 1.0, SB-S 2.0 Impacted coverage: APAC Single or multiple outage(s) and duration(s): Multiple up to 10 minutes. Service impact: Service interruption for up to 10 minutes, while the gain and levels are adjusted. Terminal affected: BGAN, BGAN M2M, FB, SB, SB-S 1.0, SB-S 2.0. Actions needed by user: Restart the terminal if it doesn't acquire after 15 minutes We apologize for any inconvenience you may experience with your communications during this service interruption. If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1").